Are you motivated to work with IT infrastructure in a value-based organisation with a clear purpose?

Do you have a solid IT infrastructure knowledge, and are you keen on working with internal and external stakeholders to ensure consistent delivery, continuous improvement, and high service quality? Then this exciting job at KIRKBI headquarters in Billund could be a great match for you.

As a Senior IT Operations Engineer at KIRKBI Business Services, you will play a central role in ensuring the stability, performance, and continuous improvement of our core infrastructure solutions. You will act as the operational anchor point for several critical areas, including network, hosting, domain name management, AV meeting room solutions, and print services.

You will become part of an IT Operations team of 7 colleagues who deliver IT services to a large number of companies in the KIRKBI Group. You can expect to travel 5-10 days per year, mainly in Denmark.

Vendor coordination, process ownership and smooth operational services

Your focus will be to deliver value to the business through your ability to manage vendors effectively and support operational tasks when required. While deep technical experience is beneficial, the role is primarily administrative with a focus on coordination and high-quality documentation of contracts, solutions etc.

Your tasks include, among other things:

Solution Management

• Responsible for operational solutions within network, domain name management, hosting, AV meeting room, and printing.

• Identify and implement improvements for stability, automation, or user experience.

• Maintain roadmaps and service descriptions for owned areas, including lifecycle planning.

Vendor & Contract Management

• Manage daily vendor collaboration and ensure SLA compliance.

• Organise status meetings, track service quality, and follow up on issues.

• Identify opportunities for service and contract improvements.

Operations & Monitoring

• Define and improve monitoring practices across AV, Print, and Network

• Coordinate operational activities with vendors and internal teams.

• Ensure proper procedures for backup, alerting, and escalation.

Knowledge Management

• Maintain asset database for AV and Print solutions.

• Ensure clear support procedures for key infrastructure areas.

Experienced and detail-oriented IT professional with solid communication skills

The ideal candidate possesses a structured mindset and effective coordination and problem-solving skills with a focus on stability and user experience. You have the ability to translate technical and operational complexity into structured solutions, while demonstrating your solid documentation skills and attention to detail.

The job requires that you can work independently and proactively with a high level of accountability, and that you can follow tasks through to completion.

You have a service-minded and collaborative attitude enabling you to communicate effectively with stakeholders, vendors and team members, especially around expectations and progress. You are curious and willing to grow your technical and coordination skills as well as exploring new areas of work.

You can also identify with several of the following qualifications:

• 3-5 years of experience in IT operations, infrastructure, or vendor management.
• Experience with coordinating vendors and taking ownership of operational areas.
• Familiarity with monitoring processes and ITIL practices.

• Fluent communication skills – both written and verbal – in Danish and English

The KIRKBI culture and benefits

At KIRKBI, our emphasis is on cultivating an environment that encourages both personal and professional growth. We work actively with sustainability, diversity and inclusion, e.g., by bringing diversity of thoughts, capabilities and experiences into play. Moreover, we have a clear focus on health and well-being, offering a suite of benefits to support this.

When we hire, we look for people whose values resonate with KIRKBI’s culture. We seek a diverse and engaging working environment with different skills, approaches, and backgrounds – giving all our current and future colleagues opportunities to thrive and develop in KIRKBI. 

Even though we like to be physically together and enjoy coming into our beautiful offices, the flexibility of working remotely has become part of our ways of working.

Ready to start with us?

If you are curious and would like to know more, you are very welcome to contact Mathias Risom, Head of IT Operations, +45 60760725.

You apply for the position via the button below. Remember to attach your CV and a motivated application.

We expect to conduct interviews during May 2025, and we close the position once we have found the right candidate. We look forward to hearing from you soon.

In connection with recruitment at KIRKBI A/S, we process your personal data as stated in this Data Privacy for job applicants (kirkbi.com)

WHO WE ARE

KIRKBI is the holding company of the LEGO Group and other companies owned by the Kirk Kristiansen family. With a purpose of building a better future for all children, KIRKBI is committed to reinvesting future proceeds from the LEGO Group and other holdings into investing and building businesses within three business areas: LEGO Holding, KIRKBI Education, and KIRKBI Climate. Rooted in the values and principles that have guided the LEGO® brand for generations, KIRKBI actively engages in its businesses with the long-term perspective needed to make a lasting difference www.KIRKBI.com.